Business Process management respects a cyclical model of stages, continuously developed by companies that tend to assess the workflow of their employees closely.
And do you know why? Many companies do not know or do not know how to differentiate between joint management and organizational process management with well-designed workflows.
If you happen to be one of the people who still don’t understand how to map activities, which helps to achieve more efficiency, and quality and even enhance the growth of your business, don’t worry. This entire process is developed in five stages, which we will know below:
The analysis step is a crucial moment before the start of the primary process management lifecycle. At this stage, the company identifies its business processes and analyzes which ones it wants to improve.
Compiling data on each metric used to measure performance should provide a strong indication of those that are less efficient.
Business analysts can use both qualitative and quantitative approaches to collect this data. This can include value-added analysis to measure the contribution of each process to the business or cause-and-effect modeling to identify efficiencies.
The modeling stage is where the company performs a deep analysis of the business as it is and also creates a projection of how this business should be after the management process starts. The goal is to create a sequence of logical steps that visually document the end-to-end process.
Once these steps have been documented, additional information can be added, such as the time and duration of tasks, where they take place, who is involved, and how information flows through the process.
Once the process is fully mapped, end users must review it to ensure that the proposed improvements will likely deliver value.
In the implementation stage, also called execution, the “to-be” state is adopted in the business. This may require technology, procedural updates, or changes to resources, training, or ways of working.
It may make sense to test the “to-be” process in a small group or single role to monitor the impact and resolve any initial issues. To be clearer, the “to be” process represents where a company wants to go!
During the monitoring stage, the “to-be” process can run freely while data is collected on its performance.
Information should be collected on whether the redesigned process is effective and whether expected improvements are being observed.
Comparing relevant metrics with “as is” state baseline data should allow the company to determine if there is a worthwhile return on its investment. Performance data can also inform decisions about which steps to take next.
At this stage, the process is continually refined based on the information collected in the monitoring stage and as the business changes over time. Process automation can be introduced to reduce the effort spent by employees on repetitive manual tasks.
As the business grows or its external environment changes significantly — processes become suboptimal or overly complex.
In these cases, it may be worth creating an entirely new process to support the changes. This is known as process reengineering.
Five Tips On How To Apply Process Management Steps Efficiently In Your Company
Now that you know what process management is and its importance for exemplary business performance, here are five tips on promoting more efficient process management in your company.
Map Your Current Processes
The first tip for sound process management is to map activities. You must also understand how your processes occur today and identify points that can be improved and those that should be kept as they are.
Identify Who Is Involved And Their Responsibilities
Try to identify the collaborators involved in the analyzed process and their respective responsibilities. Evaluate the performance of these professionals and see if there is a need to change roles.
Model Your Processes
Modeling represents all stages of the process, from inputs to outputs. After mapping, it is interesting that you redesign the workflows, seeking to stop bottlenecks and make the necessary improvements.
Test The Process You’ve Redesigned
You must perform tests after remodeling the process in question. The intention is to ensure that the changes made bring positive effects.
Always try to promote constant improvement according to what is observed during the execution of the process. In other words: if the process does not reach the goals, it needs to be improved!
Be Sure To Monitor Your Processes
You must constantly monitor your processes. Through performance indicators, it is possible to know if flows are happening as expected and if there are adjustments to be made.
In this way, you can measure the results and perform quality control. Is it clear the importance of process management in companies? Dedicate yourself to this vital aspect and leverage the results of your business model.