Process management software is an indispensable tool. After all, we live in the information age, in which companies generate, collect and process enormous amounts of data. This whole process is virtually impossible to do manually.
Therefore, there are management systems — also called management platforms. Thus, these platforms welcome the most diverse sectors of the company, modeling and organizing processes. The objective is to optimize the results of the enterprise.
With that in mind, we prepared this post to familiarize you with the leading process management software. Understand how they work and what the benefits are.
What Is The Leading Process Management Software?
There are different types of case management software. Some are dedicated to the general manager of corporate resources, and others to managing the client portfolio or the work team. Ahead, we list which are these leading software!
ERP — Enterprise Resource Planning
ERP is management software that combines data from all company sectors on a single platform. It manages all business tasks, from the administrative area to operational processes.
Through this integration, tasks can be automated, and management facilitated. For this, the software is usually provided in module form. Remembering that each of them is responsible for managing a sector of the company, such as:
Modules are connected to a single database, so records and processes can be accessed and shared from any sector. In addition, the flow of tasks can carry over from one department to another. For example, a product sold in the commercial generates a process that separates the item in the stock.
Thus, the main objective of ERP is to organize the company’s data about customers, employees, suppliers, products, and other processes and integrate this information. This integration, in turn, allows for the automation of tasks and the generation of valuable data for decision-making.
As ERP is a process management software that covers different company sectors through modules, it standardizes processes, also being more basic. More specific solutions with more features can be integrated with it, as we will see below.
CRM System — Customer Relationship Management
CRM is an acronym for Customer Relationship Management and consists of a set of practices and technologies that focus efforts on improving interactions with the public. This strategy can be optimized through a CRM system, software that stores all customer information, such as name, address, contact, profile, history of interactions, products purchased, and much more.
The goal is to understand consumer behavior through data analysis and anticipate their needs and desires to increase sales and the operational efficiency of customer attraction and retention strategies.
As a management system, it has similar characteristics to ERP but is directed toward public relations. For example, through a CRM, you will be able to:
- record and manage customer information;
- Share user data with your sales team;
- connect your representatives;
- capture customer contact information;
- automate interaction with leads;
- obtain managerial data and insights for strategies and decision-making.
Companies concerned with developing and maintaining a high standard of service with their audience seek to invest in a CRM. It is a system that facilitates the relationship with the customer and helps improve this interaction, raising consumer satisfaction with the products and services provided.
Human Resource Management
HR software helps in managing people, from the process of recruiting employees to analyze the performance of employees after being hired. It is capable of facilitating the monitoring of more bureaucratic tasks, such as:
- frequency and punctuality control through the electronic point;
- calendar tracking;
- payroll calculation;
- work safety management.
This way, employee information is managed more efficiently, allowing the company to implement measures to value and improve the workforce.
What Is The Importance Of Having Software In The Company?
Today, it isn’t easy to imagine maintaining daily activities without the help of technology. As you can see from the previous topic, the software is dedicated to managing public resources (ERP), customers (CRM), and talents that are part of the company.
That said, one of the main benefits can be summarized as follows: agility. Technology allows much to be done agilely, eliminating friction and problems affecting high performance. Thus, companies and talents can have high performance.
Along the same lines, another benefit is accuracy. The better the technology adopted, the fewer errors and accidents during working hours. This means that the “standard deviation,” the degree of variance over the course of the workday, will be smaller and smaller.
Another great benefit is the focus on the strategy. Good software allows the manager and his work team to focus on what is strategic while automating the most repetitive tasks. Thus, they can make the most of their current resources.
How Does A Management Platform Help In Decision-Making?
Throughout the day, a considerable number of choices have to be made. For example, what costs to cut, what to buy, who to hire, or when to launch a new product. What ensures that your decision is a good one?
In summary, nothing guarantees that your decision will be correct, but good data analysis reduces your error margin. If you analyze large amounts of customer data, you can anticipate their needs or predict their behavior.
Three stages can represent data analysis:
- data collect;
- data organization;
In all these steps, good software can make a big difference. First, because it can be the source of your data; second, because it automates the organization of your data, transforming it into information present in the dashboard.
Finally, this data makes it possible to carry out in-depth analyses and arrive at specific findings, supporting better daily choices. In this way, managers can rely less on intuition and more on evidence to support their choices.
Also Read: The 5 Steps Of Business Process Management