Cloud Hospitality: The technological advance observed in the last decades has revolutionized the way any process is carried out.
If we used to store information in vast piles of printed documents, today we use our fingertips to store data in the cloud and access it anytime, anywhere.
Naturally, the hospitality industry, which handles the data of millions of people daily, was one of the most significant changes. With hospitality in the cloud, establishments have the opportunity to optimize their organization and get to know more about those who consume their products.
However, precautions are necessary. In this article, we will define the concept of cloud computing and present its benefits. In addition, we will mention some essential practices to ensure the security of stored data.
What Is Cloud Computing?
In recent years, the number of mobile device users with internet access has never been seen. In addition, we can observe the growth of remote work and the use of software to perform various tasks.
All these trends have one thing in common: they are driven by the increasing mobility of digital processes. Cloud computing emerges as a facilitator for the expansion of such a phenomenon. Cloud Computing, as it is called, may seem a little complicated, but its operation in technological solutions is more straightforward than it appears.
Simply put, the system works like any other computing service, except that there is no fixed hardware. Instead, a network is used, which, once connected, can be accessed from any web-connected device.
What Are Your Benefits?
In addition to the apparent ease provided by remote access, the use of a system based on Cloud Computing presents several attractions for its users, especially those who deal daily with a large amount of digital information.
Let’s think about the standard procedures involved in hotel service. When a transaction is finalized, a room needs to be reserved by the customer service team; an amount needs to be received by the billing team; inventory needs to be ready to receive guests, etc.
Many tasks start from one action: reservation. Thus, the more integrated all these sectors are, the better the execution of their responsibilities will be. This is precisely what is provided by using the cloud.
With it, it is possible to gather all activities in a single virtual environment, ensuring the integration of sectors and monitoring demands and objectives.
Optimization Of The Consumer Experience
We have seen that a cloud-based hotel system makes it possible to integrate teams and better perform their tasks. The consumer is directly benefited from this. With the execution of demands in an automated way, the guest receives a much more complete treatment, making their stay more satisfying.
In addition, data collection is much more efficient. In this way, it becomes possible to know each guest’s characteristics better and, thus, guarantee a personalized service. More than that, the treatment of this data allows an approximation with the consumer that, if done correctly, can result in quick loyalty.
How To Ensure Data Security In A Cloud Hospitality System?
Using the cloud to store customer data is excellent for many purposes, but it comes with risks. On the internet, malicious users and programs, in addition to possible instabilities, represent threats to information security.
A data leak and logistical and financial damage would undermine the brand’s credibility with customers. Some practices can be adopted to avoid problems like this to ensure data preservation. Check out some!
Perform Periodic Backups
Backups are indispensable when it comes to information protection. By performing backups frequently, you protect yourself from possible file loss or data corruption.
The activity creates identical copies of the original information, which can be accessed if necessary. Thus, it is fair to say that, when choosing the cloud service, the company decides on one that has the option of backing up files in its package.
Control Access To Data
Cloud computing technology relies on an encrypted system. Still, careful attention must be paid to controlling the people who have access to the files. Therefore, it is recommended to use strong passwords to put another barrier in the way of malicious individuals.
Another exciting practice of cloud hospitality provides limited access to more sensitive files and data. So, based on a hierarchy order, you can create different levels for your collaborators, controlling precisely who is authorized to access each type of information.
For this to work without generating internal problems, the entire team of workers and managers must have a clear understanding of the system’s guidelines, including its processes, technologies, and procedures to be carried out in case of leaks.
Keep Your Antivirus Up To Date
Antivirus is an old ally in the fight against malware, trojans, and other virtual pests released by cybercriminals. If hit by one of these attacks, the server presents a considerable slowness, harming the business’s productivity. In addition, information can be exposed.
Although known to most managers, using antivirus is not always performed correctly. For this, it is crucial to keep the antivirus updated to its latest version, which is often left out due to a lack of time or knowledge about the importance of the procedure.
To avoid this, it is recommended that all updates are scheduled to occur automatically. Each of them brings fixes for possible errors and increases protection against new forms of attack, which frequently arise.